Products
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Pre-order available now!
Aftersales Professional Programme
CourseDesigned to cover all aspects of customer management leading to a measured improvement in the customer experience, customer loyalty and department profitability.
£149
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Pre-order available now!
Aftersales Commercial Awareness Programme
CourseDesigned to equip Service and Aftersales Managers with the essential financial, operational and leadership tools to drive business performance, customer loyalty, and sustainable profitability.
£149
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Proactive Parts Sales Short Course
CourseDesigned to identify best practice in sales attitude, techniques and activity levels and adapt your approach to deliver an improved customer experience, leading to an increase in consistent sales performance.
£99
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Effective Customer Relationships Short Course
CourseDesigned to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction.
£99
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Complaint Handling Short Course
CourseDesigned to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues.
£99
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Time Management Course
CourseA 90-minute virtual training module designed to provide a structured and manageable approach to time and task management. Exploring techniques and methods for prioritising, organising, measuring and communicating in order to organise and sort tasks.
£29