IAAF Training Acdemy

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. 

This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links.

Upcoming Virtual Schedule 

Effective Customer Relationships Short Course - 2nd June Start

Module 1 Customer Service - Monday 2nd June 9.30am - 11.00am 

Module 2 Behaviours and Standards - Monday 9th June 9.30am - 11.00am 

Module 3 Measuring Customer Service - Monday 16th June 9.30am - 11.00am 

Module 4 Customer Relationship Management (CRM) - Monday 23rd June 9.30am - 11.00am 

Effective Customer Relationships - 7th July Start

Module 1 Customer Service - Monday 7th July 9.30am - 11.00am 

Module 2 Behaviours and Standards - Thursday 10th July 9.30am - 11.00am  

Module 3 Measuring Customer Service - Monday 14th July 9.30am - 11.00am 

Module 4 Customer Relationship Management (CRM) - Thursday 17th July 9.30am - 11.00am

How to Purchase

Click the link in the banner above to purchase your place.

£149.00 including VAT per delegate for all virtual sessions and hub access.

Please feel free to contact us if you have 5 or more learners for a course or programme on [email protected]