Customer Service Short Course

Effective Customer Relationship Short Course

See upcoming training dates for this course below

About this course

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities.

This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links.

Upcoming Virtual Schedule

Customer Service (formerly ECR) - April 2026

Module 1 - Customer Service - Tuesday 7th April 9.30am - 10.30am
Module 2 - Behaviours and Standards - Thursday 9th April 9.30am - 10.30am
Module 3 - Measuring Customer Service - Tuesday 14th April 9.30am - 10.30am
Module 4 - CRM - Thursday 16th April 9.30am - 10.30am

How to Purchase

Click the link in the banner above to purchase your place.

£149.00 including VAT per delegate for all virtual sessions and hub access.

Please feel free to contact us if you have 5 or more learners for a course or programme on [email protected]

Course curriculum

1. Welcome!
2. How to use the Hub
3. Upcoming Virtual Classroom Session Links
4. Virtual Classroom Training Help Guide
5. Course Synopsis
1. View Module 1 Manual
2. Download Module 1 PDF Manual
3. Module 1 Knowledge Check
4. Module 1 Assignment Submission
1. View Module 2 Manual
2. Download Module 2 PDF Manual
3. Module 2 Knowledge Check
4. Module 2 Assignment Submission
1. View Module 3 Manual
2. Download Module 3 PDF Manual
3. Module 3 Knowledge Check
4. Module 3 Assignment Submission
1. View Module 4 Manual
2. Download Module 4 PDF Manual
3. Module 4 Knowledge Check
4. Module 4 Assignment Submission