IAAF Training Acdemy

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. 

This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. This course is 1 of the 3 core courses of the IAAF Professional Parts Sales Advisor Programme.

Effective Customer Relationships - Upcoming Virtual Schedule 

NOVEMBER 2024 

Fri 8th Nov: VCT 1 - 12:30pm – 2.00pm

Fri 15th Nov: VCT 2 - 12:30pm – 2.00pm

Fri 29th Nov: VCT 3 - 12:30pm – 2.00pm

Fri 13th Dec : VCT 4 - 12:30pm – 2.00pm

DECEMBER 2024 

Mon 2nd Dec: VCT 1 - 12:30pm – 2.00pm

Thur 12th Dec: VCT 2 - 12:30pm – 2.00pm

Mon 16th Dec: VCT 3 -  12:30pm – 2.00pm

Thur 19th Dec: VCT 4 - 12:30pm – 2.00pm

£175.00 + VAT per delegate for all virtual sessions and hub access.