NEW 2026 PRICING

All short courses are now reduced (from £149.00 to £99.00) to align the pricing with the upcoming 2026 course prices. When purchasing a course, at checkout, click Have a coupon? and use the coupon code winter99



About this course

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. 


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links.

 


Upcoming Virtual Schedule 


Effective Customer Relationships - 3rd Nov Start Start

Module 1 Customer Service - Monday 3rd November 12.30pm - 2.00pm 

Module 2 Behaviours and Standards - Thursday 6th November 12.30pm - 2.00pm 

Module 3 Measuring Customer Service - Monday 10th November 12.30pm - 2.00pm 

Module 4 Customer Relationship Management (CRM) - Thursday 13th November 12.30pm - 2.00pm 



How to Purchase


Click the link in the banner above to purchase your place.

£149.00 including VAT per delegate for all virtual sessions and hub access.


Please feel free to contact us if you have 5 or more learners for a course or programme on [email protected]

Course curriculum

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Classroom Session Links

    4. Book Your Cohort Dates

    5. Virtual Classroom Training Help Guide

    6. Course Synopsis

    7. Book Your 1-2-1 Coaching Session

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    3. Module 1 Knowledge Check

    4. Module 1 Assignment Submission

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    3. Module 2 Knowledge Check

    4. Module 2 Assignment Submission

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    3. Module 3 Knowledge Check

    4. Module 3 Assignment Submission

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

    3. Module 4 Knowledge Check

    4. Module 4 Assignment Submission

About this course

  • £149.00
  • 4 x Virtual Training Modules
  • Downloadable Materiaks
  • Work-based Assignments

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