About this course

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. 


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. 


Effective Customer Relationships - Upcoming Virtual Schedule 

January 2025 

Module 1: Customer Service - Wednesday 8th January 12.30pm - 2.00pm 

Module 2: Behaviours and Standards - Wednesday 15th January 12.30pm - 2.00pm 

Module 3: Measuring Customer Service - Wednesday 22nd January 12.30pm - 2.00pm 

Module 4: Customer Relationship Management (CRM) - Monday 27th January 12.30pm - 2.00pm


£149.00 including VAT per delegate for all virtual sessions and hub access.


This course is 1 of the 3 core courses of the IAAF Professional Parts Sales Advisor Programme.

Course curriculum

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Classroom Session Schedule

    4. Virtual Classroom Training Help Guide

    5. Optional 1-2-1 Coaching Session

    6. Book Your Cohort Dates

    7. Course Synopsis

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    3. Module 1 Knowledge Check

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    3. Module 2 Knowledge Check

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    3. Module 3 Knowledge Check

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

    3. Module 4 Knowledge Check

About this course

  • £149.00
  • 4 x Virtual Training Modules
  • Downloadable Materiaks
  • Work-based Assignments

Courses Available Now

Register Your Interest

Add your email address below to receive updates on cohort dates and other courses

Thank You