About this course

This virtual course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. 


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. 


Effective Customer Relationships - Upcoming Virtual Schedule 

April Cohort - SOLD OUT

 Module 1 Customer Service - Monday 7th April 3.00pm - 4.30pm

Module 2 Behaviours and Standards - Thursday 10th April 3.00pm - 4.30pm

Module 3 Measuring Customer Service - Monday 14th April 3.00pm - 4.30pm

Module 4 Customer Relationship Management (CRM) - Thursday 17th April 3.00pm - 4.30pm


MORE DATES COMING SOON

£149.00 including VAT per delegate for all virtual sessions and hub access.


This course is 1 of the 3 core courses of the IAAF Professional Parts Sales Advisor Programme.

Course curriculum

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Classroom Session Schedule

    4. Book Your Cohort Dates

    5. Virtual Classroom Training Help Guide

    6. Course Synopsis

    7. Book Your 1-2-1 Coaching Session

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    3. Module 1 Knowledge Check

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    3. Module 2 Knowledge Check

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    3. Module 3 Knowledge Check

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

    3. Module 4 Knowledge Check

About this course

  • £149.00
  • 4 x Virtual Training Modules
  • Downloadable Materiaks
  • Work-based Assignments

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