Current Training Schedule
See the upcoming cohort start dates below
UPCOMING TRAINING 2026
Workplace Awareness (EDI) Training Session (1 x 90-minute session)
Tuesday 27th January 9.30am - 11.00am
Time Management Training Session (1 x 90-minute session)
Thursday 22nd January 9.30 - 11.00am
Proactive Parts Sales – January 2026
- Module 1 - Sales Overview - Tuesday 13th January 9.30am - 10.30am
- Module 2 - Communication Skills - Friday 16th January 9.30am - 10.30am
- Module 3 - Presenting a Solution - Tuesday 20th January 9.30am - 10.30am
- Module 4 - Managing Activity - Friday 23rd January 9.30am - 10.30am
Complaint Handling – January 2026
- Module 1 - Complaints and Consequences - Tues 13th January 11.30am - 12.30pm
- Module 2 - Dealing with Complaints - Friday 16th January 11.30am - 12.30pm
- Module 3 - Professionally Handling Complaints – Tues 20th January 11.30am - 12.30pm
- Module 4 - Conflict Resolution - Friday 23rd January 11.30am - 12.30pm
Customer Service (formerly ECR) - April 2026
- Module 1 - Customer Service - Tuesday 7th April 9.30am - 10.30am
- Module 2 - Behaviours and Standards - Thursday 9th April 9.30am - 10.30am
- Module 3 - Measuring Customer Service - Tuesday 14th April 9.30am - 10.30am
- Module 4 - CRM - Thursday 16th April 9.30am - 10.30am
Aftersales Commercial Awareness (Garages) - April
- Module 1 Goals and Motivation - Tuesday 7th April 12.30pm - 1.30pm
- Module 2 Financial Tools for Aftersales Managers - Thursday 9th April 12.30pm - 1.30pm
- Module 3 Customer Aftersales Journey - Tuesday 14th April 12.30pm - 1.30pm
- Module 4 NPS and Customer Satisfaction - Thursday 16th April 12.30pm - 1.30pm
- Module 5 Developing an Effective Plan - Tuesday 21st April 12.30pm - 1.30pm
- Module 6 Creating a Marketing Message - Thursday 23rd April 12.30pm - 1.30pm
All modules are mandatory to complete the courses.
To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️
If you have 5 or more learners feel free to contact us on [email protected]
Available Courses
Please contact us if you are looking for a bespoke option
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Proactive Parts Sales Short Course
CourseDesigned to identify best practice in sales attitude, techniques and activity levels and adapt your approach to deliver an improved customer experience, leading to an increase in consistent sales performance.
£99
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Customer Service Short Course
CourseDesigned to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction.
£99
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Complaint Handling Short Course
CourseDesigned to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues.
£99
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Workplace Awareness Course
CourseThis course focuses on fostering a more inclusive workplace by exploring concepts of Equality, Diversity, and Inclusion (EDI), examining case studies of improper behaviour, and developing strategies to promote respectful attitudes and behaviours.
£49
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Time Management Course
CourseA 90-minute virtual training module designed to provide a structured and manageable approach to time and task management. Exploring techniques and methods for prioritising, organising, measuring and communicating in order to organise and sort tasks.
£29
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Aftersales Commercial Awareness Programme
CourseDesigned to equip Service and Aftersales Managers with the essential financial, operational and leadership tools to drive business performance, customer loyalty, and sustainable profitability.
£149
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Pre-order available now!
Aftersales Professional Programme
CourseDesigned to cover all aspects of customer management leading to a measured improvement in the customer experience, customer loyalty and department profitability.
£149
Contact Us
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