IAAF Training Acdemy

UPCOMING COHORTS 2025 

Effective Customer Relationships - 7th July Start

Module 1 Customer Service - Monday 7th July 9.30am - 11.00am 

Module 2 Behaviours and Standards - Thursday 10th July 9.30am - 11.00am  

Module 3 Measuring Customer Service - Monday 14th July 9.30am - 11.00am 

Module 4 Customer Relationship Management (CRM) - Thursday 17th July 9.30am - 11.00am

Complaint Handling - 4th August Start 

Module 1 Complaints and Consequences - Monday 4th August 9.30am - 11.00am 

Module 2 Dealing with Complaints - Thursday 7th August 9.30am - 11.00am 

Module 3 Professionally Handling Complaints - Monday 11th August 9.30am - 11.00am

Module 4 Conflict Resolution - Thursday 14th August 9.30am - 11.00am 

Proactive Parts Sales Short Course - 8th September Start 

Module 1 Sales Overview - Monday 8th September 9.30am - 11.00am 

Module 2 Communication Skills - Thursday 11th September 9.30am - 11.00am 

Module 3 Presenting a Solution - Monday 15th September 9.30am - 11.00am 

Module 4 Managing Activity - Thursday 18th September 9.30am - 11.00am 

ASC Aftersales Professional - 8th September Start

Module 1 Aftersales Overview - Monday 8th September 12.30pm - 2.00pm 

Module 2 Booking, Welcome & Qualification - Thursday 11th September 12.30pm - 2.00pm 

Module 3 Services Agreed & Proactive Selling - Monday 15th September 12.30pm - 2.00pm 

Module 4 Quality Experience & Handover - Thursday 18th September 12.30pm - 2.00pm 

Module 5 Follow up & CRM - Monday 22nd September 12.30pm - 2.00pm 

Module 6 Customer Service & Complaint Handling - Thursday 25th September 12.30pm - 2.00pm

All 4/6 modules per course are mandatory to complete the course.

To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️