Current Training Schedule
See the upcoming cohort start dates below
UPCOMING COHORTS 2025
Q4 Virtual Training Dates
Proactive Parts Sales - 3rd November Start
Module 1 Sales Overview - Monday 3rd November 9.30am - 11.00am
Module 2 Communication Skills - Thursday 6th November 9.30am - 11.00am
Module 3 Presenting a Solution - Monday 10th November 9.30am - 11.00am
Module 4 Managing Activity - Thursday 13th November 3.00pm - 4.30pm
Effective Customer Relationships - 3rd November Start
Module 1 Customer Service - Monday 3rd November 12.30pm - 2.00pm
Module 2 Behaviours and Standards - Thursday 6th November 12.30pm - 2.00pm
Module 3 Measuring Customer Service - Monday 10th November 12.30pm - 2.00pm
Module 4 Customer Relationship Management (CRM) - Thursday 13th November 12.30pm - 2.00pm
Complaint Handling - 9th December Start
Module 1 Complaints and Consequences - Tuesday 9th December 12.30pm - 2.00pm
Module 2 Dealing with Complaints - Friday 12th December 9.30am - 11.00am
Module 3 Professionally Handling Complaints - Tuesday 16th December 12.30pm - 2.00pm
Module 4 Conflict Resolution - Friday 19th December 12.30pm - 2.00pm
All modules are mandatory to complete the course.
To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️
If you have 5 or more learners feel free to contact us on [email protected]
Available Courses
Please contact us if you are looking for a bespoke option
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Proactive Parts Sales Short Course
CourseDesigned to identify best practice in sales attitude, techniques and activity levels and adapt your approach to deliver an improved customer experience, leading to an increase in consistent sales performance.
£149
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Effective Customer Relationships Short Course
CourseDesigned to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction.
£149
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Complaint Handling Short Course
CourseDesigned to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues.
£149
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Workplace Awareness Course
CourseThis course focuses on fostering a more inclusive workplace by exploring concepts of Equality, Diversity, and Inclusion (EDI), examining case studies of improper behaviour, and developing strategies to promote respectful attitudes and behaviours.
£49
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Time Management Course
CourseA 90-minute virtual training module designed to provide a structured and manageable approach to time and task management. Exploring techniques and methods for prioritising, organising, measuring and communicating in order to organise and sort tasks.
£49
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Pre-order available now!
Aftersales Professional Programme
CourseDesigned to cover all aspects of customer management leading to a measured improvement in the customer experience, customer loyalty and department profitability.
£249
Contact Us
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