IAAF Training Acdemy

UPCOMING COHORTS 2025 

ASC Aftersales Professional - 8th September Start 

Module 1 Aftersales Overview - Monday 8th September 12.30pm - 2.00pm 

Module 2 Booking, Welcome & Qualification - Thursday 11th September 12.30pm - 2.00pm 

Module 3 Services Agreed & Proactive Selling - Monday 15th September 12.30pm - 2.00pm 

Module 4 Quality Experience & Handover - Thursday 18th September 12.30pm - 2.00pm 

Module 5 Follow up & CRM - Monday 22nd September 12.30pm - 2.00pm 

Module 6 Customer Service & Complaint Handling - Thursday 25th September 12.30pm - 2.00pm

Q4 Virtual Training Dates

Proactive Parts Sales Short Course - 6th October Start

Module 1 Sales Overview - Monday 6th October 12.30pm - 2.00pm 

Module 2 Communication Skills - Monday 13th October 12.30pm - 2.00pm 

Module 3 Presenting a Solution Monday 20th October 12.30pm - 2.00pm 

Module 4 Managing Activity - Monday 27th October 12.30pm - 2.00pm 

Proactive Parts Sales - 3rd November Start

Module 1 Sales Overview - Monday 3rd November 9.30am - 11.00am 

Module 2 Communication Skills - Thursday 6th November 9.30am - 11.00am 

Module 3 Presenting a Solution - Monday 10th November 9.30am - 11.00am 

Module 4 Managing Activity - Thursday 13th November 3.00pm - 4.30pm

Effective Customer Relationships - 3rd November Start 

Module 1 Customer Service - Monday 3rd November 12.30pm - 2.00pm 

Module 2 Behaviours and Standards - Thursday 6th November 12.30pm - 2.00pm 

Module 3 Measuring Customer Service - Monday 10th November 12.30pm - 2.00pm 

Module 4 Customer Relationship Management (CRM) - Thursday 13th November 12.30pm - 2.00pm 

Complaint Handling - 8th December Start

Module 1 Complaints and Consequences - Monday 8th December 9.30am - 11.00am 

Module 2 Dealing with Complaints - Thursday 11th December 9.30am - 11.00am 

Module 3 Professionally Handling Complaints - Monday 15th December 9.30am - 11.00am 

Module 4 Conflict Resolution - Thursday 18th December 9.30am - 11.00am 

All 4/6 modules per course are mandatory to complete the course.

To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️ 

If you have 5 or more learners feel free to contact us on [email protected]