UPCOMING COHORTS 2025 

Proactive Parts Sales Short Course - 7th April Start

Module 1 Sales Overview - Monday 7th April 12.30pm - 2.00pm 

Module 2 Communication Skills - Thursday 10th April 12.30pm - 2.00pm 

Module 3 Presenting a Solution - Monday 14th April 12.30pm - 2.00pm 

Module 4 Managing Activity - Thursday 17th April 12.30pm - 2.00pm 


Effective Customer Relationships Short Course 

April Cohort SOLD OUT


Complaint Handling Short Course - 1st May Start - LIMITED PLACES

Module 1 Complaints and Consequences - Thursday 1st May 9.30am - 11.00am

Module 2 Dealing with Complaints - Wednesday 7th May 9.30am - 11.00am

Module 3 Professionally Handling Complaints - Monday 19th May 9.30am - 11.00am

Module 4 Conflict Resolution - Wednesday 21st May 9.30am - 11.00am


Proactive Parts Sales Short Course - 6th May Start

Module 1 Sales Overview - Tuesday 6th May 3.00pm - 4.30pm

Module 2 Communication Skills - Tuesday 13th May 3.00pm - 4.30pm

Module 3 Presenting a Solution - Tuesday 20th May 3.00pm - 4.30pm

Module 4 Managing Activity - Tuesday 27th May 3.00pm - 4.30pm


Effective Customer Relationships Short Course - 2nd June Start

Module 1 Customer Service - Monday 2nd June 9.30am - 11.00am 

Module 2 Behaviours and Standards - Monday 9th June 9.30am - 11.00am 

Module 3 Measuring Customer Service - Monday 16th June 9.30am - 11.00am 

Module 4 Customer Relationship Management (CRM) - Monday 23rd June 9.30am - 11.00am 

 

Proactive Parts Sales Short Course - 2nd June Start

Module 1 Sales Overview - Monday 2nd June 3.00pm - 4.30pm

Module 2 Communication Skills - Monday 9th June 3.00pm - 4.30pm

Module 3 Presenting a Solution - Monday 16th June 3.00pm - 4.30pm

Module 4 Managing Activity - Monday 23rd June 3.00pm - 4.30pm

 

Effective Customer Relationships - 7th July Start

Module 1 Customer Service - Monday 7th July 9.30am - 11.00am 

Module 2 Behaviours and Standards - Thursday 10th July 9.30am - 11.00am  

Module 3 Measuring Customer Service - Monday 14th July 9.30am - 11.00am 

Module 4 Customer Relationship Management (CRM) - Thursday 17th July 9.30am - 11.00am


All 4 modules per course are mandatory to complete the course.


To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️

Available Courses

Please contact us if you are looking for a bespoke option

Testimonials

“Alan delivers the content very well and he controls the engagement with the people to be sure that they are active.”

“Absolutely brilliant, refreshing, detailed and informative. Engaging sessions, fits in easily with the workday.”

“Much better than previous virtual training I have been on. Really useful content, applying things into the workplace already.”

Contact Us

Please enter your email below to receive more information

Thank You