UPCOMING COHORTS 2025 


Q4 Virtual Training Dates


Proactive Parts Sales - 3rd November Start

Module 1 Sales Overview - Monday 3rd November 9.30am - 11.00am 

Module 2 Communication Skills - Thursday 6th November 9.30am - 11.00am 

Module 3 Presenting a Solution - Monday 10th November 9.30am - 11.00am 

Module 4 Managing Activity - Thursday 13th November 3.00pm - 4.30pm


Effective Customer Relationships - 3rd November Start 

Module 1 Customer Service - Monday 3rd November 12.30pm - 2.00pm 

Module 2 Behaviours and Standards - Thursday 6th November 12.30pm - 2.00pm 

Module 3 Measuring Customer Service - Monday 10th November 12.30pm - 2.00pm 

Module 4 Customer Relationship Management (CRM) - Thursday 13th November 12.30pm - 2.00pm 


Complaint Handling - 9th December Start

Module 1 Complaints and Consequences - Tuesday 9th December 12.30pm - 2.00pm 

Module 2 Dealing with Complaints - Thursday 11th December 9.30am - 11.00am 

Module 3 Professionally Handling Complaints - Tuesday 16th December 12.30pm - 2.00pm 

Module 4 Conflict Resolution - Thursday 18th December 9.30am - 11.00am 


All modules are mandatory to complete the course.


To purchase your place/places on any of the courses, please click on the relevant courses below ⬇️ 


If you have 5 or more learners feel free to contact us on [email protected]

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Testimonials

“Alan delivers the content very well and he controls the engagement with the people to be sure that they are active.”

“Absolutely brilliant, refreshing, detailed and informative. Engaging sessions, fits in easily with the workday.”

“Much better than previous virtual training I have been on. Really useful content, applying things into the workplace already.”

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