Aftersales Professional Programme

This programme is designed for Automotive Aftersales Advisors and Mangers and is designed to cover all aspects of customer management leading to a measured improvement in the customer experience, customer loyalty and department profitability. Consisting of 6 modules which include Virtual Classroom Training, work-based tasks and knowledge testing.

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Programme Delivery Dates:

- Module 1 Aftersales Overview - Weds 8th January 3.00pm - 4.30pm

- Module 2 Booking, Welcome & Qualification - Weds 15th January 3.00pm - 4.30pm

- Module 3 Services Agreed & Proactive Selling - Weds 22nd January 3.00pm - 4.30pm

- Module 4 Quality Experience & Handover - Mon 27th January 3.00pm - 4.30pm

- Module 5 Follow up & CRM - Weds 5th February 3.00pm - 4.30pm

- Module 6 Customer Service & Complaint Handling – Weds 12th February 3.00pm - 4.30pm