About this course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. This course is 1 of the 3 core courses of the IAAF Professional Parts Sales Advisor Programme.


The next training cohort coming in Q3

Next Virtual Schedule 

Coming soon 


£175.00 + VAT per delegate for all virtual sessions and hub access.

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