About this course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. 



Next Virtual Course Dates

Q2 Cohort 

Module 1 Complaints and Consequences - Thursday 1st May 9.30am - 11.00am

Module 2 Dealing with Complaints - Wednesday 7th May 9.30am - 11.00am

Module 3 Professionally Handling Complaints - Monday 19th May 9.30am - 11.00am

Module 4 Conflict Resolution - Wednesday 21st May 9.30am - 11.00am


£149.00 including VAT per delegate for all virtual sessions and hub access.

Course Structure

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Session Schedule

    4. Book Your Cohort Dates

    5. Virtual Classroom Training Help Guide

    6. Course Synopsis

    7. Book Your 1-2-1 Coaching Session

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    3. Module 1 Knowledge Check

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    3. Module 2 Knowledge Check

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    3. Module 3 Knowledge Check

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

    3. Module 4 Knowledge Check

About this course

  • £149.00
  • Virtual Classroom Training
  • Downloadable Materials
  • Work-based Assignments

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