About this course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. 



Next Virtual Course Dates 

Module 1 Complaints and Consequences - Tuesday 28th January 12.30pm - 2.00pm

Module 2 Dealing with Complaints - Tuesday 4th February 12.30pm - 2.00pm

Module 3 Professionally Handling Complaints - Tuesday 11th February 12.30pm - 2.00pm 

Module 4 Conflict Resolution - Tuesday 25th February 12.30pm - 2.00pm


£149.00 including VAT per delegate for all virtual sessions and hub access.

Course Structure

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Session Schedule

    4. Virtual Classroom Training Help Guide

    5. Optional 1-2-1 Coaching Session

    6. Book Your Cohort Dates

    7. Course Synopsis

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

About this course

  • £149.00
  • Virtual Classroom Training
  • Downloadable Materials
  • Work-based Assignments

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