About this course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


This short course comprises 4 Virtual Classroom Training sessions. Once purchased you will have access to the training hub and the virtual room links. 


Upcoming Virtual Schedule


Complaint Handling – January 2026

  • Module 1 - Complaints and Consequences - Tuesday 13th January 11.30am - 12.30pm
  • Module 2 - Dealing with Complaints - Friday 16th January 11.30am - 12.30pm
  • Module 3 - Professionally Handling Complaints – Tuesday 20th January 11.30am - 12.30pm
  • Module 4 - Conflict Resolution - Friday 23rd January 11.30am - 12.30pm



How to Purchase


Click the link in the banner above to purchase your place.

£99.00 including VAT per delegate for all virtual sessions and hub access.


Please feel free to contact us if you have 5 or more learners for a course or programme on [email protected]


Course Structure

    1. Welcome!

    2. How to use the Hub

    3. Upcoming Virtual Session Links

    4. Virtual Classroom Training Help Guide

    5. Course Synopsis

    1. Book Your 1-2-1 Coaching Session

    2. Accelerated Action Plan Template Download

    1. View Module 1 Manual

    2. Download Module 1 PDF Manual

    3. Module 1 Knowledge Check

    1. View Module 2 Manual

    2. Download Module 2 PDF Manual

    3. Module 2 Knowledge Check

    1. View Module 3 Manual

    2. Download Module 3 PDF Manual

    3. Module 3 Knowledge Check

    1. View Module 4 Manual

    2. Download Module 4 PDF Manual

    3. Module 4 Knowledge Check

About this course

  • £99.00
  • Virtual Classroom Training
  • Downloadable Materials
  • Work-based Assignments

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