Improved Performance

Refine your Aftersales Customer Journey, save time and money

Increased Customer Loyalty

Create an exceptional Aftersales experience that drives loyalty and growth

Measure KPIs

Analyse and create a plan to improve Efficiency, Utilisation and Productivity 

About the course

Designed for Service and Aftersales Managers, this dynamic course provides the essential tools to boost efficiency, profitability, and customer loyalty. Participants will explore the key financial drivers—Efficiency, Utilisation, and Productivity—and learn how to apply them to real-world aftersales operations. Practical exercises in SWOT Analysis, SPPC, and ACTion Planning ensure participants leave with clear, actionable strategies. The course also covers effective Implementation Tools, communication techniques, and the 4 Square Exercise to help translate insights into measurable business results. Empower your team, elevate customer satisfaction, and drive your aftersales business forward with confidence.

Course Content

7 Chapters · 17 Lessons

  1. 1

    Welcome

    1. (Included in full purchase)

      Welcome!

    2. (Included in full purchase)

      How to use the Hub

    3. (Included in full purchase)

      Upcoming Virtual Session Links

    4. (Included in full purchase)

      Virtual Classroom Training Help Guide

    5. (Included in full purchase)

      Course Synopsis

  2. 2

    Module 1 - Goals and Motivation

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 1 Knowledge Check

  3. 3

    Module 2 - Financial Tools for Aftersales Managers

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 2 Knowledge Check

  4. 4

    Module 3 - Customer Aftersales Journey

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 3 Knowledge Check

  5. 5

    Module 4 - NPS and Customer Satisfaction

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 4 Knowledge Check

  6. 6

    Module 5 - Developing an Effective Plan

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 5 Knowledge Check

  7. 7

    Module 6 - Creating a Marketing Message

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 6 Knowledge Check

Delivered 100% online for busy workshops that can’t afford downtime

£149.00 per person, including VAT. Price includes access to 6 live scheduled training sessions (book online), immediate access to the learning hub, work-based tasks and certification on completion.

£149.00

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