About the course

Designed to cover all aspects of customer management leading to a measured improvement in the customer experience, customer loyalty and department profitability. Mapping out each stage of the customers aftersales journey linking key touch-points to essential knowledge, skills and behaviours.

5* Customer Experience

Confidently manage customers though their 6-stage Aftersales Process Journey ensuring a positive and consistent experience

Professionally Handle Issues

Learn strategies for dealing with customer issues and complaints effectively through to a solution 

Increase Profitability

Effectively present products and services with confidence, including upsells and value-added services

Course Content

7 Chapters · 16 Lessons

  1. 1

    Welcome

    1. (Included in full purchase)

      Welcome!

    2. (Included in full purchase)

      How to use the Hub

    3. (Included in full purchase)

      Virtual Classroom Training Help Guide

    4. (Included in full purchase)

      Course Synopsis

  2. 2

    Module 1 - Aftersales Overview

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 1 Knowledge Check

  3. 3

    Module 2 - Booking, Welcome and Qualification

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 2 Knowledge Check

  4. 4

    Module 3 - Services Agreed and Proactive Selling

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 3 Knowledge Check

  5. 5

    Module 4 - Quality Experience and Handover

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 4 Knowledge Check

  6. 6

    Module 5 - Follow up and CRM

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 5 Knowledge Check

  7. 7

    Module 6 - Customer Service and Complaint Handling

    1. (Included in full purchase)

      PDF Manual

    2. (Included in full purchase)

      Module 6 Knowledge Check

Delivered 100% online  Purchase your place here

£149.00 per person, including VAT. Price includes access to 6 live scheduled training sessions (book online), immediate access to the learning hub, work-based tasks and certification on completion.

£149.00

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